About Solutions Heating & Cooling
About Our Company
A Family Owned Company
Solutions Heating & Cooling, a family owned company, was founded on the premise of providing superior service. We help homeowners make properly informed decisions about their home and comfort concerns. Owner Shad Dortch discovered a need in Southern Virginia for a different approach to residential heating and cooling. His focus is on providing service with the highest levels of customer satisfaction to meet or exceed your expectations. We do our best to make replacement systems or repairs on HVAC units within the reach of owners who would benefit from monthly payment options. From low interest options, to no hassle financing. We make air conditioner financing a simple process. Our company’s unified goal is to provide one of the best experiences you’ve ever had with a contractor.
Proven. Trusted. Exceptional
Why Solutions Heating and Cooling?
We could fill this page with cliche expressions such as honesty, integrity, quality, etc., but we want our work and workmanship to prove it. That’s why we collect testimonials from satisfied customers. But we don’t want you to just utilize our services based on promises. The bullet points on this page give assurance of how we stand out from the others.
J. Elliott
“Hands down best service around!”
J. Smith
“If you are looking for fast reliable service call Solutions Heating & Cooling.”
S. Turner
“Solutions is by far the best heating and cooling company I have ever used.”
Our Determination
Y’all know what they say – an ounce of prevention is worth a pound of cure. Our maintenance plans are designed specially for Halifax homes, helping you avoid expensive breakdowns and keeping your system running smooth all year long.
Meet Our Team
Shad Dortch
Heather Dortch
Seth Dortch
Energy Assessment Specialist
seth@heatandacsolutions.com
As a BPI Certified Energy Assessment Specialist, Seth transforms complex energy data into practical solutions that help homeowners save money and increase comfort. When he’s not analyzing your home’s efficiency or recommending smart upgrades, you’ll find him strategizing his next move in board games or video games—bringing the same analytical mindset to play that he brings to your energy savings.
Quinton McIvor
Field Technician
quinton@heatandacsolutions.com
A Halifax County native with 7 years of dedicated service to Solutions Heating & Cooling, Quinton brings hometown reliability to every customer interaction. When he’s not ensuring your home stays comfortable year-round, you’ll find him fishing local waters, paddling his canoe, or enjoying a hearty meal at Molasses Grill—he never turns down a good steak!
Jake Thomas
Field Technician
jake@heatandacsolutions.com
Lee Williams
Field Technician
lee@heatandacsolutions.com
Tre Wright
Field Technician
tre@heatandacsolutions.com
Irving Demecio
Field Technician
irving@heatandacsolutions.com
Josh Smith
Field Technician
josh@heatandacsolutions.com
Christian McKay
Installation Technician
christian@heatandacsolutions.com
Originally from Pittsburgh, PA, Christian has spent over 3 years mastering HVAC installations to keep Southside Virginia homes comfortable. When he’s not solving heating and cooling challenges, he’s either lost in a good sci-fi novel, spending quality time with his family, or perfecting his self-proclaimed title as grill master.
Jimmy Gravit
Field Technician
jimmy@heatandacsolutions.com
Caroline Shields
Customer Service Representative
caroline@heatandacsolutions.com
Caroline brings warmth and efficiency to every customer interaction, whether she’s scheduling your service appointment, answering your questions, or managing the company’s social media presence. When she’s not ensuring smooth operations at Solutions, she’s at home with her husband and their trio of energetic poodles who keep life lively and full of joy.
Amanda Dortch
Customer Service Representative
amanda@heatandacsolutions.com
Drawing on over 20 years of customer service excellence, Amanda has been a cornerstone of Solutions Heating & Cooling for nearly four years, specializing in warranty registrations and claims to protect your investment. When she’s not safeguarding your HVAC systems, she’s enjoying quiet time at home with her husband or planning their next cruise adventure to explore new destinations.
Kaitlyn Brooks
Project Manager & Marketing Executive
kaitlyn@heatandacsolutions.com
Growing up in Bedford, VA instilled Kaitlyn’s love for the mountains, which she’s explored extensively having hiked nearly the entire Appalachian Trail with her dad. With three years of marketing expertise, she brings fresh energy to Solutions while managing projects that keep the company running smoothly—though on weekends, you’re more likely to find her running 5Ks and 10Ks as she trains for her first marathon.
Xavier Ferguson
Customer Service Representative
xavier@heatandacsolutions.com
Xavier joined the Solutions team in 2023 and brings enthusiasm and dedication to every customer interaction. When she’s not helping customers, Xavier enjoys exploring the outdoors, diving into a good book or movie, and spending quality time with her siblings and friends. She’s currently working toward fluency in Spanish and volunteers as a Bible educator in her community.
Kayla Clay
Customer Service Representative
kayla@heatandacsolutions.com
With over four years as a Customer Service Representative and Dispatcher in the HVAC industry, Kayla combines professional expertise with genuine care for every customer’s comfort. A proud Swiftie with a love for cow print, she balances work with outdoor adventures, family time, and travels with her husband—all while keeping her Dalmatian Axe happily by her side.
Jennifer Mitchell
Customer Service Representative
jennifer@heatandacsolutions.com
Jen brings over six years of dedication to Solutions Heating & Cooling, combining her customer service expertise with the same determination that carried her through four half marathons and one full marathon. A world traveler who’s explored five continents and once called South America home, she’s the office’s resident cold-weather enthusiast who actually looks forward to winter—making her perfectly suited to keep your heating systems running strong.
